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Increasing B2B Lead Management ROI: 4 Key Performance Indicators

Although the findings are not news to me or my clients, a recent research study about increasing B2B sales lead management ROI is worth mentioning.

Why? Because it validates some of what I’ve been recommending to my clients for years.

B2B sales lead management KPIs

The Forrester research study and white paper about sales lead management, commissioned by Silverpop, reports that when it comes to increasing the ROI from B2B sales lead management, there are four key performance indicators (KPIs) that pay off in more qualified leads and sales.

The numbered items below are the four KPIs from the white paper, but the comments about each are mine:

  1. Profiling and targeting. By understanding your customers and using them as a model for the right prospects to target with your lead generation activities, and by targeting those right prospects, you will get a better ROI.
  2. Lead scoring. This is the latest name for the process of determining which leads are qualified leads that meet the minimum definition of a “sales-ready lead.” Lead scoring provides us with the criteria for determining which leads need further development and which are ready for sales follow-up.
  3. Content. Developing and offering information that meets the needs of your prospects, particularly as they move from awareness to inquiry to consideration and on to purchase, is essential both for getting prospects to identify themselves to you and for helping move your prospects forward in their buying process.
  4. Nurture early-stage buyers. B2B research about sales leads repeatedly shows that the B2B buyers who are still in the early stages of their buying process represent three out of four of the total sales opportunities you will net from your leads. Only one in four sales opportunities comes from those prospects who are already at the later stages of their buying process.

Want a quick summary of how to take advantage of these four KPIs? Read my short post titled B2B Sales Lead Generation Is Easy: Four Rights Will Get You There.

What are your thoughts about the four KPIs that increase the ROI from B2B sales lead management?

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For more information, please call Mac McIntosh at +1-401-294-7730, send him email at or visit www.sales-lead-experts.com